Print apps not saving

[Heaven10]

I keep having to update my print apps after power down in order to 'Scan to Email' as the updated apps and shortcut will not remain on my printer.  How can I save these settings so that I do not have to keeping updating the print apps?  The emails are saved on the 'Scan to Email' app itself but the updated apps all disappear after a power down.

[Jay_G24]

Hi @Heaven10,

Welcome to the HP Support Community

I'd like to help!

I understand the print app shortcut does not remain on the screen.

Try the below suggestions-

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

Also, refer to -https://support.hp.com/in-en/document/c02977360

Hope this helps! Keep me posted. 

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[Heaven10]

I'm afraid your suggestion has not resolved the issue.  The firmware on my printer appears to be up-to-date according to messages on the printer and on the PC.  Updated print apps still won't save.  I have tried again just now.

[Jay_G24]

We can perform a factory default on the printer and check if that helps!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.