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‎08-08-2024 04:36 PM - edited ‎08-08-2024 04:37 PM

HP Recommended

My printer is a few years old but it was working great. I am a member of the ink program. However the last time I turned it on, it updated and then froze. When I called customer support they said “this is a known issue and your printer won’t work anymore you have to buy a new one through our plan…..”.  This is unacceptable from an ecological standpoint. My printer is not broken. It’s unethical to force me to buy a new one just because the software update hasn’t been designed to include older printers. 
is there a way to reset the printer to the previous software? I hate to waste a perfectly good printer. 


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1 REPLY 1

‎08-12-2024 07:16 AM

HP Recommended

Hi @MSHasson,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number and Case ID (If any) or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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