Printer Display Says "HP Software Has Found Your Printer..." HP Officejet PRO 9730

[YAA124]

Printer Display Says "HP Software Has Found Your Printer..." HP Officejet PRO 9730

[YAA124]

Printer Display Says "HP Software Has Found Your Printer..."

[ferRX]

Hi @YAA124 

If you are unboxing your printer then follow steps from the next video:

>> https://www.youtube.com/watch?v=d1CuosfzPho&ab_channel=MASWORLD

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[YAA124]

HP printer display says "software has found your printer..."

[zoey7886]

@YAA124, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 9730 Printer - "HP Software Has Found Your Printer" Message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP OfficeJet Pro 9730 printer displays the message "HP Software Has Found Your Printer," it usually indicates that the printer has been successfully detected by the HP software installed on your computer. This message commonly appears during the initial printer setup or when re-establishing a connection between your printer and a computer.

What to Do Next:

Verify Connection:

• Ensure that the printer is properly connected to your network or computer through USB, Ethernet, or Wi-Fi, depending on the setup method.

Follow On-Screen Instructions:

• If you are setting up your printer for the first time, follow any further on-screen instructions provided by the HP software to complete the installation process.

Update Printer Software:

• Make sure you have the latest version of HP printer software installed. You can check for updates or download the software from HP Software and Driver Downloads.

Troubleshooting:

• If the message persists and you are not able to use your printer, try restarting your printer and computer to see if the issue resolves.
• Verify network connectivity if you are using a wireless connection.

HP Smart App:

• Consider using the HP Smart app for a more seamless setup and management experience, available on both Windows and mobile devices.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[YAA124]

My printer was working properly with my laptop, I tried all the things you mentioned but the problem not solved, when the message appeared, it will stay on the screen until I switched off my laptop wifi switch