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‎05-11-2022 03:31 AM - edited ‎05-11-2022 04:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i have a couple of HP laserjet printers at my company, recently when I want to install the full driver on windows 10, I get bellow error:

 

Abdalrahman111_0-1652261346359.jpeg

printer model for example HP LaserJet Pro CM1415fn Color MFP

i have restarted still no luck, this on all computers, any ideas pls ?!

3 REPLIES 3

‎05-14-2022 05:24 AM

HP Recommended

@Abdalrahman111

 

Welcome to the HP support community.

 

I understand that you are unable to install drivers for your laserjet printers, I am glad to assist you.

This seems to be an installation issue.

Did you uninstall the old drivers from the root level before installing the new drivers?

If not follow these steps to install the HP LaserJet Pro CM1415fn printer driver.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer full feature driver

Click here to download the driver.

 

Open this link and enter the printer model to download the driver for another printer:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-17-2022 12:15 AM

HP Recommended

thank you for your reply, I have tried all the steps you mentioned but unfortunately with no luck.

Was this reply helpful? Yes No

‎05-18-2022 08:52 AM

HP Recommended

@Abdalrahman111

 

This might require remote access to the computer to fix the issue.

I am sending you a private message to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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