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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer Failure

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09-04-2024 02:57 PM
Hi @Hazelaraujo,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
When your printer displays a "printer failure" message and becomes unresponsive, it indicates a serious issue that might require troubleshooting or professional assistance. Here’s a step-by-step guide to help you resolve this issue:
1. Restart the Printer
Turn Off the Printer:
- Press the power button to turn off the printer. If the printer does not respond, you might need to unplug it from the power source.
Unplug and Wait:
- Unplug the printer from the power source and wait for at least 30 seconds to 1 minute. This allows the internal components to reset.
Plug In and Power On:
- Plug the printer back in and turn it on. Check if the error message is still displayed.
2. Check for Physical Issues
Inspect for Paper Jams:
- Open the printer’s access panels and check for any paper jams or obstructions. Remove any stuck paper carefully.
Check for Toner or Ink Cartridges:
- Ensure that toner or ink cartridges are properly installed and not empty. Remove and reinstall cartridges if needed.
Look for Foreign Objects:
- Check for any foreign objects inside the printer that might be causing issues.
3. Reset Printer to Factory Settings
Access the Reset Option:
- On the printer’s control panel, navigate to the settings or setup menu. Look for an option to perform a factory reset. This may be listed under "Maintenance," "Setup," or "Tools."
Perform the Reset:
- Follow the on-screen instructions to reset the printer to its factory settings. Be aware that this will erase any custom settings.
4. Update Printer Firmware
Check for Firmware Updates:
- Visit the HP Support website and search for firmware updates for your printer model.
Download and Install Updates:
- Download and install any available firmware updates to ensure your printer has the latest software.
5. Run Printer Diagnostics
Use Diagnostic Tools:
- Some printers have built-in diagnostic tools that can help identify issues. Access these tools from the printer’s control panel or through the printer’s software on your computer.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support