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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
EBaker1
New member
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Message 1 of 2
129
Flag Post

Printer Reset

HP Recommended
Laser Jet Oro MFP M28w

I purchased a refurbished HP printer off of Amazon but the previous users password for wifi is still set up so I can’t use the printer until I know the password. Alternative I believe I can just rest the printer right? So how do I re-set it? (I’ve called the place where the printer came from and they haven’t answered once out of my 20 calls)

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @EBaker1,

 

I'd like to help!

 

I understand that printer is locked with an administrator password.

 

We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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