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‎05-07-2025 09:21 AM

HP Recommended

Hello!  I have been given my mom's printer and I am having issues getting it to print. My mother is deceased so I do not have her log on information. I registered the printer under my account however I am getting an error code, which I believe is due to the printer being registered under my mom. Is there a way to register the printer under my name without her info?

 

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3 REPLIES 3

‎05-08-2025 08:11 AM

HP Recommended

Hi @JenT3 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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‎05-09-2025 02:00 PM

HP Recommended

I am trying to private message you, however it will not allow me to. What should I do?

Jen

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‎05-11-2025 03:27 PM

HP Recommended

@JenT3 

 

My apologies; you are unable to do so.

 

Please check now.

 

Thanks,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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