Printer Setup Not finishing

[HASHAN]

Hello

Howcan I finish my set up. I updated the printer software. but I can't finish set up. There is allways this pop up window where I must register my product. then i sign up and did that then there was messege setup complete. even though it says complete i cannot connect the printer i have to start connectiong printer agian.but problem remains the same.

And when I close this window set up didn't finish.

but i can scan things.

This is really frustrating and I don't know what to do.

Any suggestion. Please.

Hashan

[jabzi]

Hello,

Please click https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh?activetab=pivot%3Aoverviewtab  to access HP SMART APP that should help you print and scan .

[HASHAN]

Hi jabzi ,

Thnk you for reply.

I tried that one. But i cannot print scaning is ok.

When i tried to print it says  my printer/driver is not installed/unavailable. when i try to do that i cannot complete the setup. it says complete but its not. 

plz help. do you have older version of drivers. 40.11

[Sgibbo]

I have the same issue, HP Officejet Pro 6960, I have run the CD, I have run the online set up I have run the diagnostics every time and get the printer is setup and complete then go to close window and get the "Exit Device Service Setup", Are you sure you want to close this window? 

If you exit, you can complete your setup later by saving this link

Copy Link to clipboard

Click Continue to continue or close to exit

This is the dumbest set up I have ever seen a closed loop, so you copy yhe link to get the message printer is setup, but guess what you try and print and the printer is not setup....

Seriously sort this nonsense out or the printer goes back, Do you not test your setup as its the first thing people do?

[jabzi]

Hello, 

I'd suggest you to do the following..

1. Uninstall the existing printer software.
2. Press Win+R to open RUN window. Type in %TEMP% and click on OK. Delete the TEMP folder content. Close the TEMP Folder.
3. Press Win+R to open RUN windows. Type in PREFETCH click on OK.  Click "Continue"  and then delete the  content PREFETCH  folder content. Close the PREFETCH  Folder.
4. Restart the PC.
5. Check for Windows Update , if found, install them and then restart the PC.
6. You may use the URL to download the printer software and then install it. https://support.hp.com/us-en/drivers/printers 

[Lee2020]

Hi,

I am having the exact same problem as above:

I have run the online set up I have run the diagnostics every time and get the printer is setup and complete then go to close window and get the "Exit Device Service Setup", Are you sure you want to close this window? 

If you exit, you can complete your setup later by saving this link

Copy Link to clipboard

Click Continue to continue or close to exit

but the driver is still showing as unavailable and software not complete setup.

I have tried this solution:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-OfficeJet-8710-drivers-not-avaliable/m...

and also your suggestion regarding clearing temp and prefetch folders but the same problem persits... please help.

Regards

Lee

[Betty0610]

@Lee2020

Welcome to the HP Support Community.

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Lee2020]

Hi, 

The "HP895A70 (HP Officejet Pro 6960)" does not have a printer properties option when I right click. It has a "properties but not the option for ports.

The "Fax - HP Officejet pro 6960" does have a printer properties option when right click. I tried to follow the instructions but it did not discover the device.

?

Regards

[Betty0610]

Let's try using the built-in drivers: https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!