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Locked

‎12-05-2024 10:08 AM

HP Recommended
Product: HP LaserJet Pro 500 color MFP M570dn

My printer has been stuck on the initializing screen for days. This same issue happens almost everyday but can usually be fixed by either turning the printer on/off or opening/closing the front door or opening/closing the paper drawer. It is now gotten to a point where nothing is working. Unplugging the machine & removing the toner cartirdges and turning the machine back on. Holding the power button down and unplugging. Nothing is working. This printer has been discontinued and I can not access HP support because I get an error message that my "serial number is invalid". 

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