cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
24 20 0 0
Message 1 of 4
197
Flag Post

Printer Update notification accepted Debug log left on desktop

HP Recommended
HP LaserJet Professional M1217nfw MFP
Microsoft Windows 10 (64-bit)

Today I was "invited" to install a printer update.

Having accepted the invitation, nothing further happened except I notice that a "debug.log" file has surreptitiously  appeared on my desktop with no explanation what so ever!

This was the content:-

[1014/224819.790:ERROR:settings.cc(430)] Settings version is not 5

 

Can anyone decipher what this is attempting to impart?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,189 1,174
Message 2 of 4
Flag Post
HP Recommended

@sydsnott, Welcome to HP Support Community!

 

To confirm it was an HP file, follow the steps below-

 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 2
24 20 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for your reply TEJ1602, and sorry that I am responding rather late.

I was not aware that anyone had replied and just now checked my query to see if it had any response.

Sadly, in view of the "help" I received during the initial setting up of this machine, which you can review here:- https://h30434.www3.hp.com/t5/LaserJet-Printing/Total-novice-needs-someone-to-guide-me-installing-La....

I think you will understand why I could not possibly follow your instructions to delete and re install the printer.

Since it seems to be working perfectly well, I would have to have more insight as to the reason for revisiting the nightmare that was/is reinstallation and the associated lack of continuity of assistance.

I came here hoping that someone could decipher the cryptic  "debug.log" file, after all it comprises very little in the way of meaningful content, merely the following code:-[1014/224819.790:ERROR:settings.cc(430)] Settings version is not 5

Someone at HP Towers must be able to decipher it! 🙂

 

 

 

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,928 30,878 2,553 3,859
Message 4 of 4
Flag Post
HP Recommended

@sydsnott Did you say "Deciper", that's my last name! 😉 Although, I'll have to mention that HP does not work on debugging software/file wise on a community, and that re-installation is the best thing we can offer, for advanced support such as the one you need, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation