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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Archiethedog
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Printer connections problem

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Hi

Apologies if this is a common request on this forum but I need help with connecting my printer to my HP laptop.

 

I recently bought this laptop for my daughter and am frustrated because we cannot get the printer to work (a Brother HL3150CDW). Our family has 2 other laptops and both print no problems.

 

I have followed guidance on the HP virtual assistant and st HP virtual helpdesk and documents. I have deleted and reinstalled drivers; switched all equipment off and restarted; followed all the guidance to no avail.

 

The diagnostics indicate there are no problems, but I still cannot print.

Any help gratefully received

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Archiethedog
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Well... after much toing and froing and pulling of hair.... it was a simple fix, nothing more than a network sharing issue that needed to be checked. 

For anyone not computer savvy (as I am) the route was as follows (hope it is of use)

Settings/Devices/Printers & Scanners

Select printer 

Press Manage - Printer Properties - Sharing tab - Change Sharing Options - Network & Sharing Center

Select Change Advanced Sharing Settings on L/H menu

Check 'Turn on network discovery ' and 'File & Printer Sharing'

Save changes and hey presto (well... it worked for me)

 

 

 

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