Printer continuously tries to update firmware

[Rhambo1]

The printer is showing  Download Unsuccessful"   and "The printer update could not be downloaded".    There are 2 soft buttons,  "Retry" and "Ok".   If I hit "Retry" it tries to download and fails.  If I hit "Ok" it gives me the start screen but 5 mins later it goes back into update mode and tries to download and fails.    

The printer is useless in this condition.   The wireless connection is fine and I have tried the unplug and restart several times.

I have also tried to go to setup but the option to not download updates automatically cannot be turned off, it says the option is locked.

I have an Office Jet Pro 9010 Series

[Raj_05]

Hi @Rhambo1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9010 Series printer is continuously trying to update its firmware, but the update process is not completing or is stuck in a loop, you can try the following steps to resolve the issue.

Restart the Printer: Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can help clear up firmware update issues.

Check Internet Connection: Ensure that the printer is connected to the internet and has a stable connection. Firmware updates usually require an internet connection to download and install the latest firmware version.

Check for Manual Updates: Sometimes, firmware updates can be triggered manually from the printer's control panel or through the printer's web interface. Check your printer's user manual for instructions on how to do this.

Update Firmware from Computer: You can also update the printer's firmware from a computer. Here's how:

a. Visit the HP Support website (support.hp.com). 

b. Enter your printer model (OfficeJet Pro 9010) and search for firmware updates. 

c. Download the latest firmware update for your printer model. 

d. Follow the instructions provided to install the firmware update on your printer.

Factory Reset: If the firmware update process is stuck and none of the above steps work, you may need to perform a factory reset on your printer. Be aware that a factory reset will erase all custom settings and configurations on the printer. Consult your printer's manual or the HP support website for instructions on how to perform a factory reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support