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Bought two of the printers in 2017. Have used only one. Got the second out of the box and keep getting message that cartridges are not correct. Took cartridges out of my current printer and still not recognised. Brand new, never been out of the box. Any ideas?

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@MOG102

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/gb-en/product/hp-envy-5640-e-all-in-one-printer-series/6583033/model/6658165/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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