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HP Envy 5540 and HP Envy 7800

I have been trying for multiple days to reinstall my printer. I have deleted, updated, and reinstalled my printer. I have even purchased a new printer and had no success with the installation.  I feel that it must be a user error on my part but I have no idea what I am doing wrong. I have tried strategies on the HP support page, virtual agent, and YouTube to no avail. On my older printer, I keep getting a "driver unavailable" message.  The new printer was recognized but could not install it.  I do not know if I need a new computer or just better troubleshooting skills.  I appreciate your help! Thank you in advance!

1 REPLY 1
HP Recommended

@SallyT2, Welcome to the HP Support Community!

 

Are you using a Win PC or a MAC?

  • Make sure the printer and the PC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

 

To resolve any driver related issues, run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.