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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JDFIII
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Message 1 of 2
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Printer driver

HP Recommended

Easy Start ends at a screen that says it cannot automatically find software for my device and directs me back to the HP support site at which I found an entry for the software and downloaded Easy Start.  I have gone through all 5 steps directed by the virtual assistant without result.  The computer and printer are connected to wi-fi and the printer prints off our laptop.  I am trying to reinstall the driver on a Mac Mini with the Catalina 10.15.7 operating system.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JDFIII, Welcome to the HP Support Community!

 

This printer is AirPrint compatible. Kindly install the printer using the AirPrint driver.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

Note: Use Bonjour multifucntion.

6.) Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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