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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JaneRue
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Solved!

Printer installation

HP Recommended
HPEnvy 5640

 My printer was working fine, but a week or so ago it spontaneously decided to uninstall itself, although it is still conncected to the Wifi network. How do I reinstall it and where do I find the software? (when it was originally done, someone did this for me but there are not around at the moment)

 

I have a Windows operatng system but don't know exactly which one

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greenturtle
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HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

If you need to install the FULL feature software, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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JaneRue
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Hi, I think it has worked. I only got half way through the Scan Doctor process before the printer suddenly woke up and proceeded to print out all the things I had sent to print a week ago (in vain) .

 

many thanks

 

I can't see anything to click on to Acceot Solution or similar.

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