-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer is fine on my network. It won't install on my new...
Create an account on the HP Community to personalize your profile and ask a question
02-26-2021 02:35 PM - edited 02-26-2021 02:41 PM
I just received a new Windows 10 computer. I'm trying to install my Laserjet M477 through my network.
I go to the Windows printer setup. It finds the printer immediately, but then stalls out with an error message like "driver is unavailable" after a few minutes.
When I open "HP Smart" it finds the printer and gives me all kinds of information about the cartridges, etc. It just says the printer is not installed.
I've tried disabling Norton Antivirus.
Also the printer prints a test page saying I've correctly installed the printer!!!!!!!
I can uninstall and reinstall the printer from my other Windows 10 machines, it's just something about my new computer.
Any thoughts would be WONDERFUL. Thanks.
-Alan
Solved! Go to Solution.
Didn't find what you were looking for? Ask the community