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Printer is listed as "SCAN ONLY HP01B5F8 (HP OfficeJet Series 3830) DO NOT DELETE

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HP OfficeJet 3830
Microsoft Windows 10 (32-bit)

This morning my printer was listed as offline so i followed some instructions on another post here and it had me messing around with a port. I believe something i did with the ports has now rendered my printer useless. I tried uninstalling all software associated with the printer in an effort to start over, but i am not able to delete the drivers to fully start clean. The message says i am unable to remove the drivers because they are currently in use (by the printer). Any tips? At this point, i wonder if i this printer is a lost cause..

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Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.



I would guess that one of the things you did was run the "older" version of the doctor.


This is not a bad thing - this version of the Doctor can create that "Scan Only" queue you mention.


Although the "messing around with the port" is generally a separate action (the doctor can make this change internally), the port change is also reversible.  Since I don't know the definition of "messing around" (not meant to be rude), we will leave that one alone for now.



Reference for those reading


Method - Create TCP IP port


Find printer's IP /  IPv4 address

Print a Configuration Page


Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”



Offline Doctor V5.0.7


  • Download and Save the doctor to your computer
  • Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
  • Execute the doctor – Answer any prompts /  let the process complete
  • Restart the computer, log in, and wait for the final steps in the Doctor to finish.
  • Check for any difference.



Original Notes – Contributed by ShlomiL


Connection Issues

  • Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.


After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)


Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default



Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default


NOTES – Selecting Default Printer 

  1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
  2. Do not select the printer marked as “Fax”


Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

ReferenceHP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer




What now?

If you have managed to partially remove the printer software, it is likely no longer usable.

It can however usually be uninstalled when necessary (or desired).


Here is where it is necessary that you decide how you want to proceed.


If you want the printer software removed / uninstalled / unambiguously "gone",

Try / Consider


Preparation / Information



If you wish to skip the Preparation, start at The Detailed Procedure – “All the bits and extra steps”


Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates.  Even if Windows Updates appears to have caused trouble in the past, it is always possible rerunning Updates again can resolve odd issues (for example, printer not recognized).


Create Restore Point

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point


(As available)

Create a restore point now for the drives that have system protection turned on






Uninstall Existing Printer Software (Full Feature Software)


Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software


If software will not uninstall, appears to be removed and it “still hanging around”

Microsoft:  Fix problems that block programs from being installed or removed


Revo Uninstaller (Free version)


After the software is removed, Restart the computer and log in


Check and Remove Section


NOTE:  After all checks > If any devices are removed, Restart the computer and log in


NOTE 2: 

Can't stand it?

Too much to do?

At the least, check / remove printer from Devices and Printers as described below...



Check / Remove - Printer Drivers – Lurking in Devices and Printers


Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list


(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device



Check / Remove – Printer folder/files in C:\ ProgramData


Contributed by HP Support Agent  Betty0610


Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files



Check / Remove - Printer Software – Lurking in the Device Manager


Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall


Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall



Check / Remove  - Printer Software – Lurking in the User Account


Clear HP / files in Temp folder


Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)


Clear HP Printer mention in AppData\Local\HP


Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove



End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Installation – Full Feature Software


If you have not done so, download-save-install the Full Feature Software for the printer

  HP Easy Start Printer Setup Software


  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).


After the software is installed, Restart the computer and log in.


Full driver provides print and scan functions (even if HP Smart proves to be stubborn).




Will that work?

Possibly - it depends on how badly things are tangled.


What else?

This is the time to check back on the Port setting.

If things are working, leave it as you find it - if things are not working, use the instructions from @greenturtle to reverse the setting.



Note that nothing you have done is bad.

Sometimes Windows does things we don't expect.

Printer software is vulnerable to some of these changes.


Good Luck.


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3830 All-in-One Printer series 


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