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‎01-22-2019 02:54 PM

HP Recommended
Product: HP ENVY Photo 6255
Operating System: macOS 10.13 High Sierra

I have an HP Eny Photo 6255. I recently stopped printing from what appears to be only my adobe software. Prints from preview, Word, Iphoto and other apps. Nothing has changed and so I am a bit confused. Does anyone have any solutions for this issue? I tried to download lateset drivers but HP said none were available. ???

Thank you for your help in advance.

1 REPLY 1

‎01-28-2019 08:56 AM

HP Recommended

@pammied

 

A warm welcome to HP Community!

Updating Mac OS software and Adobe may resolve the issue, let's try these steps:

1.) Use the steps available here to update Mac OS.

2.) Launch Adobe, choose Help > Check for Updates. 

Once you update Mac OS software and Adobe Acrobat, try to print a PDF document.

If issue persists, try Printing the PDF file as an image, you may use the steps available here to print the PDF file as an image.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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