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Kristy125
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Message 1 of 2
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Printer is printing jibberish

HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer
Microsoft Windows 10 (64-bit)

Anytime I try to print a document, my printer just prints nonstop jibberish.  I have to cancel the job on the printer to get it to stop.  I tried printing a different document thinking I had a document that was corrupt, but it happens no matter which document I choose.  Could it be a driver issue?  And if so, where do I find the driver to fix it?

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Kristy125, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is printing unwanted data. Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Are you using the HP Smart app to print?

Have you tried reinstalling the app and print to check if that helps? 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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