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‎10-18-2020 02:24 PM - last edited on ‎07-13-2021 04:39 PM by Moderator

HP Recommended
Product: Office jet pro 9025
Operating System: iOS

Setting up my office jet pro 9025 in a different location and wireless network. Display/control screen is barely visible and flickers. Virtual assistant says needs software update but I’m not hard wired with a pc. Only using iPad and iPhone. Is this actually the solution or is it something else ?

Category:
1 REPLY 1

‎10-22-2020 04:15 AM

HP Recommended

@Dk632, Welcome to the HP Support Community!

 

Is the display screen damaged while shifting the printer?

Check and remove any protective plastic tape on the screen.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Click here to know different methods of updating printer firmware.

 

If the display on the printer screen is still not clear, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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