Printer paper size is set on 5 x 7 and I can not change it

[NoJobsin01]

The printer paper size remains at 5 X 7 and I can't change it back to 8 X 10.  It will print 8 X 10 from the tests and from the computer, but will not print this size when using the manual feed application

[Kuroi_Kenshi]

Hi @NoJobsin01,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printer paper settings!  

We're thrilled to have the opportunity to assist you and provide a solution.

If your HP LaserJet MFP M234dwe printer is stuck on 5x7 paper size when using the manual feed, try these steps to reset it back to 8x10:

1. Check Printer Settings in HP Smart App or Control Panel

• Open HP Smart or go to Control Panel > Devices and Printers.
• Find your printer and right-click > Select Printing Preferences.
• Look for Paper/Quality or Paper Size and change it to 8x10.
• Click Apply and OK.

2. Change Paper Size on the Printer Display (if applicable)

• Navigate to Setup or Settings on the printer.
• Select Paper Setup or Tray Settings.
• Adjust the paper size for the manual feed tray.

3. Adjust Paper Size in Printer Driver

• Go to Control Panel > Devices and Printers.
• Right-click on your printer and select Printer Properties.
• Go to the Advanced tab and select Printing Defaults.
• Ensure the manual feed tray is set to 8x10.

4. Try Resetting the Printer

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and restart.

5. Ensure Manual Feed Tray is Correctly Loaded

• Make sure the paper guides are correctly set for 8x10.
• Remove any smaller paper sizes that might be confusing the sensor.

If the issue persists, let me know what happens when you try these steps! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,