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Message 1 of 2
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Flag Post

Printer photo smart 7520

HP Recommended
Photo smart HP 7520
Microsoft Windows 8.1 (64-bit)

Hi I have printer hp 7520 photo smart  not get apps and get more. In screen. Its connected with wife and with eprint butt still not get app on screen. Hope u can help me thanks 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Lazim

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's also try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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