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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Erleen1
New member
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Message 1 of 2
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Solved!

Printer problem

HP Recommended
HP Envy Photo 6252
Microsoft Windows 10 (32-bit)

Paperwork taped to printer HP Envy Photo 6200 All-in-one series, printer is HP Envy Photo 6252.  Using HP laptop with Windows 10.  Can print to printer using iphone.  When use laptop to print receive printer validation failed.  Used virtual agent, could not help.

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ShlomiL
Level 17
Level 17
32,838 27,995 5,557 12,143
Message 2 of 2
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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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1 REPLY 1
ShlomiL
Level 17
Level 17
32,838 27,995 5,557 12,143
Message 2 of 2
Flag Post
HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
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