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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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HP Recommended

Read out says there is a problem with the printer or ink system.  To contact HP.

1 REPLY 1
HP Recommended

Hi @Michelle948 

 

1. First check that all cartridges are with Ink, if one cartridge is Empty that could be the reason and maybe you need to replace the empty cartridge with a new one.

 

What model is your printer ?  It is an Officejet model ?

 

2.  If you have an Officejet 8600 Printer Model then follow steps from the next video:

>> Officejet 8600 restart printer

>> https://www.youtube.com/watch?v=bJfme227fnQ&ab_channel=TeckTeckDriven

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
How to do Hard Reset Hp OfficeJet Pro 8610 to fix the Failed Ink System Error . This usually will fix the printer or will tell you what is wrong and why you are getting the error. accessing Hidden Service Menu can help diagnose or fix some issues the printer can have Support the channel. Get up to
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