Printer stay with logo frozen on 1st dot. Help

[mnaespino]

[Raj_05]

Hi @mnaespino,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 7855 printer is freezing on the logo screen, here are some troubleshooting steps you can try.

Perform a Hard Reset

• Disconnect the printer’s power cord from both the printer and the wall outlet.
• Wait 60 seconds, then reconnect the power cord to the printer and the outlet.
• Turn the printer on and see if it moves past the logo screen.

Try a Partial Reset

• Disconnect the printer's power cord.
• While holding down the power button, reconnect the power cord, and keep holding the power button for 15 seconds before releasing it.
• This can sometimes clear any temporary issues with the printer’s hardware.

Check for Hardware Malfunctions

• Remove any connected USB devices, memory cards, or paper trays to rule out any potential interference.
• Power the printer back on and check if it goes past the logo screen.

Firmware Update (if you can access settings)

• If the printer manages to turn on normally after the reset, update its firmware through the HP Smart App or the printer's settings to avoid similar issues in the future.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support