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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
danielson00
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Printer stuck on "Get HP Software , To complete setup get HP Software at 123.hp.com " message

HP Recommended
Officejet 8017
Microsoft Windows 10 (64-bit)

Hi, 

 

I have installed and setup a HP Officejet 8017 via USB, its all fine and working, It can scan and print from the PC with no issues.

 

However I can't do any copies (or anything) from the printer itself, it is stuck on the "Get HP Software , To complete setup get HP Software at 123.hp.com" and there is no "Home" button to quit.

 

If you click "question mark" you can choose "Network Setup" and then "Setup wireless later" , then back to this! 

 

I have tried turning off and on again etc. 

 

I have tried reinstalling the software etc, but it made no difference.  A Picture is enclosed. ScreenHunter_4584 May. 14 11.19.jpg

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @danielson00

Welcome to the HP Support Community. I'd be happy to assist you.

 

Tap the question mark button and select 'setup wireless later' and check what happens.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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