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Jac1234
New member
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Message 1 of 2
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Flag Post

Printer turns off several times a day

HP Recommended
HP ENVY Photo 6255
macOS 10.12 Sierra

My HP ENVY Photo 6225 Printer keeps turning off after not in use for 5 mins. Then it takes about 5 minutes to "reboot" It has done this on repeat for several weeks and I have tried everything I know.

 

Is there a phone number i can call for help with HP on? My warranty just ended Dec 1 and that was when all of this started... of course right outside of warranty window. So frustrating. I just want to talk to someone to help me walk through how to fix my printer as I use it often.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Jac1234

 

Welcome to the HP Support Community.

 

Sure, Do get in touch with the Phone Support Team on 800-474-6836.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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