Printer unable to connect to network

[NikkibeingNicky]

My printer cannot connect to network no matter what I do. The wireless network test result shows 'No Filtering: FAIL', and 'Connectivity: Not Run', what does this mean? What can I do? I read on another forum post you will send me a private message to fix this?

[TEJ1602]

@NikkibeingNicky, Welcome to HP Support Community!

Each electronic device has what is called a hardware address also known as a MAC address. Routers have a setting (filtering) that blocks some devices from connecting. The no filtering - failed means that the router is filtering. Each time you "unplug the router enter the wireless info, get a connection, then plug the AT&T unit back in" you kinda trick the router.

We need to turn the filtering off. Sometimes the strangest thing happens, filtering is off but yet it blocks the printer as if it were on, in this cause we need to turn filtering on, add the printer hardware address as an allowable device, and then turn the filtering back off.

You can either call the router provider or you can make these changes on your own if you are familiar with your routers Embedded web Server.

Also, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Hope this helps! Keep me posted. 

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