Printer unable to connect to the Internet/Printer in Error State

[CWJ7]

I have tried every troubleshooting option out there, but still can't get my printer software to install on my Surface Book 3 (Windows 10)!  My printer's connection light is on and says that I'm on the same network as my computer, but when I go through the printer installation steps, it stops me with a "connection not available or connection lost" message.  I have seen others with this issue, and am wondering if it has ever been resolved. 

[The_Fossette]

@CWJ7

I reviewed your post and I understand that you are facing issues installing the printer on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy?

Meanwhile, I recommend you root uninstall the printer and then reinstall and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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