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Locked

‎07-31-2021 06:18 PM

HP Recommended
Product: Envy 6000
Operating System: Microsoft Windows 10 (64-bit)

The HP support Assistance tells me to download a new printer update. after I start the download, a widow appears with the note: some other person is already downloading the update, please wait. One can wait until eternity, nothing changes .....

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2021 08:18 AM

HP Recommended

@Motl

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer:

 

1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎08-04-2021 08:18 AM

HP Recommended

@Motl

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer:

 

1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎08-04-2021 06:32 PM

HP Recommended

Thanks for your tip it worked...

Was this reply helpful? Yes No

‎08-06-2021 03:43 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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