cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
reesfrombrisban
New member
1 0 0 0
Message 1 of 2
71
Flag Post

Printer will only print black and white

HP Recommended
HP officejet 8012
Mac OS X 10.9 Mavericks

issues with the new printer only prining black and white  HP Office jet 8012,I am using a cable (tried different cables )

Tried printing from different programs (PDF ,I Photo )all black and white  ,grey scale is not on ,uninstalled and reinstalled several times .

no driver available uses generic

The printer comes up on the printer  found list as a 8010 and the model is 8012 ??

will copy in colour but only print in black and white

 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,995 21,982 1,326 1,350
Message 2 of 2
Flag Post
HP Recommended

@reesfrombrisban

 


Welcome to HP Support Community


I would like to help

 

Please ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

 

1.) Click the Apple Menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation