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‎11-30-2020 12:15 PM

HP Recommended
Product: envy 4500
Operating System: Chrome OS

Hello everyone, I went to print something and it said my printer will not be supported after December. I use Google Chrome on a Mac Book Air.

 

Do I need to update something to make them compatible again? Thanks, Tom

Category:
1 REPLY 1

‎12-04-2020 08:13 AM - edited ‎12-04-2020 08:14 AM

HP Recommended

@corby22, Welcome to the HP Support Community!

 

Which version of macOS are you using?

Are you able to print fine now?

Google Chrome is only a browser. Try printing different documents like PDF, Word, or Emails to check if it prints.

For better assistance, kindly send a picture of this notification you received.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

This printer is also AirPrint compatible. You will be able to print using the AirPrint driver.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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