Printer won't print black ink

[Hughes16224]

Trying to print a document in black ink on my Deskjet 3522, but the paper comes out blank after I print. Ordered new cartridges thinking that was the issue, but problem still happens. Changed the text to blue font & print came out clear. Not sure why it won't print black ink? Any help is appreciated, thanks.

[Betty0610]

@Hughes16224

Welcome to the HP Support Community.

Are you able to copy in black?

Meanwhile, try the steps from here: https://support.hp.com/us-en/product/hp-deskjet-3520-e-all-in-one-printer-series/5162504/model/52319...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Hughes16224]

No luck with trying to copy in black as it did not work. Still no solution...

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!