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- Printer Setup, Software & Drivers
- Printer won’t work

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1 REPLY 1
09-08-2024 02:34 PM
Hi @Texas_Amy ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand the issue you're experiencing with your HP ENVY 5055 printer asking for a PIN during reinstallation can be solved by obtaining the correct WPS PIN. Here are some steps to help:
1. Find the WPS PIN:
- Check the Printer Label: Look for a label on the printer itself. The PIN may be printed on a label on the back or inside the printer.
- Printer Control Panel:
- Press the Wireless button or go to the Network Settings on the printer.
- Select Wi-Fi Protected Setup (WPS).
- Choose the PIN option, and the printer should display the WPS PIN on its screen.
2. Use the WPS PIN to Connect:
- Enter the WPS PIN displayed on the printer into your computer or router setup.
3. Connect Without a PIN:
- Use the HP Smart App:
- Download the HP Smart App for Windows or mobile devices.
- It allows you to set up the printer without needing the WPS PIN, and you can follow the app's on-screen instructions for reinstallation.
4. Alternative Setup (Push Button WPS):
- If the PIN method isn't working, you can use the Push Button WPS method:
- Press and hold the Wireless button on the printer until the wireless light starts blinking.
- Press the WPS button on your router within 2 minutes to connect.
Refer to this document: HP ENVY 5055 All-in-One Printer User manual
Find the wireless network password or PIN to connect an HP printer
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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