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HP ENVY 5055 All-in-One Printer

Won’t print; removed printer and want to reinstall; asks for PIN that I don’t have

1 REPLY 1
HP Recommended

Hi @Texas_Amy ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the issue you're experiencing with your HP ENVY 5055 printer asking for a PIN during reinstallation can be solved by obtaining the correct WPS PIN. Here are some steps to help: 
 

1. Find the WPS PIN:

  • Check the Printer Label: Look for a label on the printer itself. The PIN may be printed on a label on the back or inside the printer.
  • Printer Control Panel:
    • Press the Wireless button or go to the Network Settings on the printer.
    • Select Wi-Fi Protected Setup (WPS).
    • Choose the PIN option, and the printer should display the WPS PIN on its screen.

2. Use the WPS PIN to Connect:

  • Enter the WPS PIN displayed on the printer into your computer or router setup.

3. Connect Without a PIN:

  • Use the HP Smart App:
    • Download the HP Smart App for Windows or mobile devices.
    • It allows you to set up the printer without needing the WPS PIN, and you can follow the app's on-screen instructions for reinstallation.

4. Alternative Setup (Push Button WPS):

  • If the PIN method isn't working, you can use the Push Button WPS method:
    • Press and hold the Wireless button on the printer until the wireless light starts blinking.
    • Press the WPS button on your router within 2 minutes to connect.

Refer to this document: HP ENVY 5055 All-in-One Printer User manual  
Find the wireless network password or PIN to connect an HP printer

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.