Printing downloads results in row of jumbled letters. Copying is fine.

[Nigel13]

The printer had started to take a long time to respond to a demand to print. I have reinstalled it and checked its connection to the hub. It has now started to respond to a command to print a download or email by producing a line of jungled letters along the bottom of the page.

[Max3Aj]

Hi @Nigel13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 9010e is experiencing a driver or communication issue when printing from downloads or emails, but copying works fine, meaning the hardware is likely okay. Here are some steps to troubleshoot.

Check for Driver Issues

• Go to Control Panel > Devices and Printers (or Settings > Printers & scanners).
• Right-click on your HP OfficeJet Pro 9010e and select Remove Device.
• Restart your computer.
• Download and reinstall the latest full-feature driver from the HP Support website.

Check Printer Language Settings

• Open the printer’s Embedded Web Server (EWS):
  • Find the printer’s IP address on the control panel (Wi-Fi/network settings).
  • Enter the IP address in a web browser.
  • Navigate to Settings > Print Settings and ensure the print language is set to Automatic (PCL or PostScript).

Try a Different Print Method

• Save the document as a PDF and print from Adobe Acrobat Reader instead of the browser or default viewer.
• Open the email in a different browser or email client and print from there.

Update Firmware

• Go to the HP EWS (using the IP address) and check for firmware updates under Printer Updates.
• Alternatively, use HP Smart or HP Support Assistant to update.

Check Print Queue and Defaults

• Open Control Panel > Devices and Printers.
• Right-click the printer and set it as the default printer.
• Click See what’s printing, clear any stuck jobs, and restart the print spooler:
  • Press Win + R, type services.msc, and press Enter.
  • Find Print Spooler, right-click, select Restart.

Test with Another Device

• Try printing from a different computer or mobile device to see if the issue persists.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support