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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Problem with computers since download of HP Envy 5660 software upgrade

HP Recommended
HP ENVY 5660 e-All-in-One Printer series
Microsoft Windows 10 (64-bit)

Yesterday (28 Dec 2017) our computers told us that there was a software upgrade for the HP Envy 5660 printer that our three computers use.  We have two HP Pavilion Desktops, and one HP Laptop.  We downloaded the upgrade software ... the laptop worked just as before.  The two desktops had a bit of a problem, I did a reinstall of the upgrade on both, one is now working, but the other now shows twice on the printer list, both showing no driver installed.  We have reinstalled, and reinstalled.  We have removed the printer and all software for it, and then installed it like it was new ... that upgrade just messed it up, it just keeps saying on one of the listed printers that the driver is missing, and the other listed printer, does not show any error, but just will not do anything.  We have used both the HP and Windows 10 Trouble Shooting programs, no luck.  Have tried to install just a new driver, no luck.  Right now, I can not think of what else to try.

 

Anyone else get this message that you have an upgrade for your HP Envy 5660 software ... think twice.  No problems before the upgrade, but tons of problems after the upgrade.

 

If anyone has a possible solution / fix, we could sure use it.  

1 REPLY 1
ShlomiL
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HP Recommended

Hi,
Try following the steps below to see if that resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi



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