Problem with scanner software Scan to

[vladimirchin]

Hello, help. Please, with the following problem on the PC with Windows 7, the hp 1132 mfp was installed. \ t2 everything was also deleted, but the old mfp m1120 Everything is Equal in the 'scan to' window. Reinstalling the software also did not solve the problem. Question Where to look for references to it in order to permanently remove in order not to choose a scanner and immediately scan from M1132, I ask you to help with the decision

[Jeet_singh · Accepted solution]

@vladimirchin,

Welcome to HP Support Community,

Use HP Print and Scan Doctor

 Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

If the issue persists, let's uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here  (Please enter the product number and then select the correct Operating system and version of Windows before downloading and installing the full feature software for this printer).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!