Pushed software download unsuccessful - reopening

[NancyS]

The problem at https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Pushed-software-download-unsuccessful/m... describes my issue well, if for a different model printer.

The printer halts with a "Download Unsuccessful" message. If I hit Retry, it again stops, showing 0% downloaded. If I hit OK, it returns to the home screen, but will enter this annoying loop again within half an hour.

It's on a wired connection. I've tried switching from automatic to manual IP address, but that didn't help.

Instructions I've found for downloading/installing printer firmware don't seem to apply to this printer.

[A_Gayathri]

Hi @NancyS,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 9015 All-In-One Printer software download being unsuccessful. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DragonLadyAmy]

I am having the same issues with my Officejet Pro 8025.  None of the recommended steps have resolved my issue.

[A_Gayathri]

@NancyS,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!