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I received an email telling me to update the firmware but the printer updates are locked
@Julie82, Welcome to HP Support Community!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
TEJ1602 I am an HP Employee
My printer is a HP Envy 4527
serial number TH86L5J1YF0660
the message is the printer update settings are locked, therefore I can’t update as requested
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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