• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-13-2021 04:16 PM - last edited on ‎09-21-2021 02:01 PM by

HP Recommended
Product: HP Chromebook 14b-na0010nr

I'm having this exact issue on my brand new HP Chromebook 14b-na0010nr trying to connect with my HP OfficeJet Pro 9010. Chrome OS and printer firmware completely updated. Uninstalled and reinstalled at least three times HP Smart app, to no avail - when I sign in to my HP account in an attempt to use the scanning feature I get the same message as others, "Thanks for your patience" but nothing loads. I've added in the HP Print for Chrome extensions but that doesn't help to scan.

Category:
1 REPLY 1

‎09-22-2021 10:39 AM

HP Recommended

@DeannasElbow

 

Welcome to the HP support communtiy.

 

I understand that you are unable to sign in to the HP Smart app, I am glad to assist you.

This could be because of the older version of the HP Smart app which is no longer support the login feature. 

If you have updated the app and still facing this issue.

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.