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‎10-27-2020 10:17 AM

HP Recommended

I get an application not responding message when I try to launch easy start

when I click on the apple driver install link I get a message like unverified certificate and choice is details or go back

any suggestions on fixing ?

4 people had the same question
4 REPLIES 4

‎11-23-2020 06:13 PM

HP Recommended

1,000's of people with catastrophic prints problems and still no help from HP.  Customer service is nonexistent.

Anyone buying a printer should know this.    I will NEVER buy another HP.

Would love to hear recommendations for go forward printer options.... Canon, Epson, Brother, or?

HP seems to have given up...

 

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‎11-24-2020 02:32 PM

HP Recommended

Call MAc... they fixed mine! Got absolutely nothing form HP even after finally getting through to a person in India... they would do nothing without me paying and  I refused to pay for their error.. and they could not guarantee it would work!!

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‎11-25-2020 07:40 AM

HP Recommended

I have the same pop up.....contacted Apple and after numerous tries of uninstall and install the dam printer we got no where......Im trying to reach a rep at HP and I can't get past the VIRTUAL agent

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‎11-25-2020 08:50 AM - edited ‎11-25-2020 08:53 AM

HP Recommended

This is what I have gotten our customers to do to fix it...

 

Remove the existing HP printer software:

Open System Preferences Select Printers & Scanners

 

Highlight all of the HP printer queues, including (fax) queues.

Select the “-“ button at the bottom of the list of printers Close System Preferences

 

Open the /Library/Printers folder
Delete or drag the “hp” folder to the trash

 

Open the /Library/Extensions folder
Delete or drag the following files to the trash if present hp_fax_io.kext hp_Inkjet1_io_enabler.kext hp_io_enabler_compound.kext

 

Next do a google search for HP Driver 5.1 which should take you to the Apple site with a download link.

Download and install that. Then you can add your printer back into System Preferences.

 

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