Recently relocated from Europe to US

[Sigita83]

Hi,

I recently moved from UK to US - how do I turn off regionalization in my printer? I used 903XL back in Europe, but here printer is giving an error message, and do not recognize it. Please help!

[A_Gayathri]

Hi @Sigita83,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sigita83]

Hi You haven't sent me instruction only bellow conditions,  

1. The printer should be connected using a printer USB cable to the computer. - OK

2. You must have the printer's full-feature software installed on your computer. where can I download the software?

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it. - OK

I have windows 11