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‎01-19-2021 09:24 AM

HP Recommended
Product: dESKJET Plus 4200
Operating System: Microsoft Windows 10 (64-bit)

Does anybody else find that HP make it impossible to redeem the 3 months free ink? Followed all the instruction and it doesnt work. When they ask you to print the page by selecting cancel and informtion at the same time it just prints a different page all together with no code. It's so frustrating but maybe that's the plan. It already took me hours to set up the printer. The answers in the support pages dont cover the issue at all. Any ideas?

Category:
2 REPLIES 2

‎01-22-2021 12:52 AM

HP Recommended

Hi @colako,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎02-04-2021 09:47 AM

HP Recommended

No help at all..just gave up..ill get my own ink..dont advertisw free ink if you are unable provide it because your softwear is impossible to use

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