Region locked ink?? Really?

[Azamba]

Hello.

I have moved to USA recently and apparently i cannot use ink bought here with the printer bought in europe. After reading community forum i guess the only solution to that is to to a “region reset”. Only HP support could help with that but there is no such option to do so or to speak with a human. Would anyone help??

[Valsimot]

You have an HP Support Facebook chat, they will know how to help you. You need to be guided to regionalize the printer.

[Rainbow23]

Hi @Azamba,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I understand you have moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.