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‎12-29-2021 02:39 PM - edited ‎12-29-2021 02:40 PM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 11.0 Big Sur

Hi HP team,

 

I moved from Hong Kong to the United Kingdom and bought the HP 302 cartridge but I get a message that it's incompatible.

I searched for a solution and found out that other people also switched from HP 63 to HP 302 cartridge and vice versa getting the same message. I understand i have to perform regional reset of my printer. Could you be do kind to send me the instructions to prrform this procedure?

 

Best regards,

 

Kim

Category:
2 people had the same question
2 REPLIES 2

‎12-29-2021 04:39 PM

HP Recommended

@V2Cardio 

 

Please use the following guide to fix:


            https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...


Regards.

BH
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‎12-30-2021 04:05 AM - edited ‎12-30-2021 04:05 AM

HP Recommended

Hi @V2Cardio,

 

I'd like to help!

 

I understand you moved and the printer is not is accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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