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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Registration on Hp website

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Microsoft Windows 8.1 (64-bit)

How can I register my printing if I bought it before 2017?

Do you know a free customer telephone number?

How comes that sometimes I have problems to scan and I have always to disinstall the softweare and to install it again?

Thank you


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@Ka75 wrote:
  1. How can I register my printing if I bought it before 2017?
  2. Do you know a free customer telephone number?
  3. How comes that sometimes I have problems to scan and I have always to uninstall the software and to install it again?

Thank you

Please replay me to: <removed>


Please remove your private information from your post!  You have essentially invited the world into your mail.  Should receive anything you do not recognize, consider that it is likely spam or something worse.  Do not open unsolicited messages!


1. Product Registration


This document explains how to register your HP printer:

HP - How to Register HP Printing and Digital Imaging Products


2.  HP Contact Information


True for the USA and other regions, too:   HP does not publish contact phone numbers on the Web.  Finding phone numbers on the Internet is not (repeat Not) the recommended method to find contact information.



HP Technical Support – Contact Information



Open website  HP World-Wide Support

 Select your region and follow the prompts


Option – Regions


USA / Canada

Contact Official HP® Support | HP® Customer Support


Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.



For faster support, first submit information / case online: HP Customer Support UK



Option - HP Support is on Facebook!

HP on Facebook



READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls




HP Support does not publicly post contact numbers.  Please submit your case online

  • Provide all the requested information to submit your online case
  • Explain the problem > Ask for help
  • Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.



  • Use the serial number of the device to submit the case (do not post that information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • Contact information is displayed on your screen after you submit your case online.  
  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.





Warranty Check



       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.


  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details


NOTE: The online database results do not impact the actual contract.


Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.




3. Software Issues


There is no easy way to answer "why" questions without any context to explain the issue.


Possible connection / software / scan issues include - and are not limited to:

  • You are running an unsupported version of Windows
  • The printer is out-dated, dirty, unsupported, in need of updates
  • Your Windows Updates interfere with installed software, which can and does happen on occasion
  • Your network is unreliable (for example: poor connections, old/out-dated or poorly maintained equipment, interference from obstacles, other networks, other devices)
  • Weak connection between computer and network and printer (Solution:  Change to TCP/IP on printer)
  • Your Windows installation (Operating System) has issues in the File System - lost links, outdated files, missing libraries




Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device


Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.




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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation