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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Harem_Rose
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Remote uninstall of Shop for HP Supplies

HP Recommended
Software: Shop for HP Supplies
Microsoft Windows 10 (64-bit)

I have been tasked with the removal of specific software off of systems at my enterprise location. One of the pieces of software in question is "Shop for HP Supplies". I am trying to find an effective and efficient method to remove this software without having to log into the system remotely.

The systems were identified as having this software through SCCM. I can use powershell with "Enter-PSSession" to get into a PS session on the computer. Once in, I am able to see "Shop for HP supplies" by doing "Get-WMIObject Win32Reg_AddRemovePrograms" and "Get-WMIObject Win32Reg_AddRemovePrograms64". Additionally, I am able to find an instance in the registry with "Get-ItemProperty HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*" (but not wow6432node)

I have tried using the uninstall string from the registry query, however the software simply hangs when the program is run through powershell. The uninstall string is "C:\Program Files(x86)\HP\Digital Imaging\HPSSupply\hpzscr01.exe -datfile hpqbud16.dat".

The network environment is internal and physically segregated from the internet. I am not able to download 3rd party software removal applications, nor am I permitted to transfer them from our public facing network and transfer them to our segregated network. Network policy prevents us from using PSExec, however PSSession works. I also am able to use SCCM to push packages or powershell scripts. Any assistance on removing this software would be greatly appreciated. Thank you.

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ShlomiL
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HP Recommended

Hi,

Shop for HP Supplies is a software component included as part of your basic printer software, it cannot be removed without uninstalling your Basic Device Software drivers which is the essential software to operate the printer.

 

The only possible way I could think of is deploying the software using MSIEXEC.

I personally were not able to remove the component in any way such as performing an enterprise installation, but you may always go through the documentation below and play around to see if you may able to locate any attribute not to include this component:

https://support.hp.com/si-en/document/c03351547

 

I doubt you will be able to find a such as this is part of the Basic Device Software core software itself, at least I am not familiar with any such option.

 

Shlomi



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Harem_Rose
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I appreciate the response. It's unfortunate that there doesn't seem to be a concrete method for removing this undesired software. It is 100% useless in my environment due to our systems having zero outside connectivity. It would be appreciated if somebody from the HP software engineering team could point me in the correct direction.

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