cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
2 0 0 0
Message 1 of 2
74
Flag Post

Replacing a printer

HP Recommended
Microsoft Windows 10 (64-bit)

Hi

I plan to replace my old printer, deskjet 3835 with a new officeJet 8023 printer,

Do I need to uninstall the driver  and utility’s  before installing the new printer ?

thanks

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,848 5,818 354 389
Message 2 of 2
Flag Post
HP Recommended

Hi @Should1,

 

I'd like to help!

 

It is not mandatory for you to uninstall the previous printer driver.

 

Hope this helps! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation