Reset admin password of printer's web interface

[Jj154]

Hi there,

I just bought a new hp printer. However, I managed to set up a password and being unable to enter the settings. I was wondering how to perform a complete factory reset as the one I found online does not reset the web server.

Thanks in advance for your help,

J

[Echo_Lake]

@Jj154

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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